“BOSSWARE” OR ACCOUNTABLE MANAGERIAL LEADERSHIP?
An interesting article appeared in the news recently discussing how technology is now quantifying and measuring the work people do. Some people–both employees and managers– like to know what their pace and production is. Others recognize there are many other variables that go into working. Let us not forget people are human. Where do you stand? Is “Bossware” on the horizon soon?
Over the years I’ve been employed I’ve seen how technology and robotics have changed the way in which people work, particularly in manufacturing sectors. Used to be a skilled worker could actually listen to or feel for something not being right with their product coming off the assembly line. Bosses knew who they could turn to when trying to address a problem on the line. This no longer is the case. Can a manager ask a robot or the computer running the line for its educated guess?
If you are anything like me you want to first clarify the distinction between measuring and quantifying. Simply put, measuring is objective, whereas quantifying leaves room for subjective (emotional) interpretation. A managerial role has always required two vital systems of accountability. First, a manager must account for the outputs of those in their unit. Second, the manager must apply their best judgment as to whether or not the individuals are using their full effectiveness while performing the tasks.
Management is based on relationships. As human beings we are relational beings. Relationships build over time and are based on trust, an essential component of all relationships. How can we build greater trust in our companies? In a work setting there is an implicit contract between the manager and the employee. The employee signs on to do or learn a particular job for which they will be paid a wage. The manager is accountable for not only assigning tasks but for ensuring the individual has what he/she/they need to to complete the assignment. Managers must also be able to coach their workers to do their best.
By the way, this quote by Mark Nepo came across my desk: “No bird can fly without opening its wings, and no one can love without exposing their hearts.” Might I suggest a variation? No bird can fly without opening its wings, and no worker can give their best without a trusted relationship with their employer.”
Please take a moment to ponder this. What kind of manager are you? Let me know.